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Cash Management Specialist II

Silvergate Bank has a great opportunity to join our Operations team as a Cash Management Specialist II (CSII). The CSII has a working knowledge of the products and services designed for business customers, and serves as a resource to the Cash Management Department by providing professional, courteous and efficient customer service to the bank’s business customers. Responsible for performing operational support duties of the Cash Management Department and provides a full range of professional, technical and general support to Bank personnel and customers. Performs customer setups on the system; reviews and maintains customer files; monitors product usage and system operations; resolves problems within given authority.  Helps in the coordination and support of audits and examinations. Performs a variety of routine daily tasks; prepares reports, and participates in special department projects. Duties will be conducted in accordance with Silvergate’s business plan and shall meet all regulatory requirements including those specified in Silvergate’s current policies and procedures. 

Processing/Customer Service Duties

  • Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
  • Does not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
  • Answers phones and provides support to bank personnel and customers regarding Cash Management issues including resolution and follow up. Communicates all customer service related issues/problems to management immediately.
  • Strong IT background.  Comfortable diagnosing and problem solving technical issues over the phone and via email.
  • Establishes and maintains relationships with business customers related to Cash Management services.
  • Provides Cash Management product support by reviewing set up documentation for accuracy and completing system set up of Cash Management services for business customers.
  • Prepares daily/monthly reports and exception reports for Cash Management services.
  • Installs equipment at clients place of business or via remote computer access
  • Assists in the coordination and support of RDC/ACH risk assessments.
  • Travels to client’s place of business for equipment installations if needed
  • Experience with client facing software products, i.e. Quickbooks, Paylease, Quicken
  • Back up to other Cash Management functions as necessary.  Requires an understanding of Cash Management products including but not limited to Business Online Banking, RDC, ACH, Wires, Mobile Banking and Lockbox Operations.
  • Completes system set up of Account Analysis accounts and prepares monthly Account Analysis statements.
  • Processes Account Analysis Invoicing and reconciles GLs
  • Conducts 90 day, and annual reviews for ACH, RDC, Mobile and Wire Clients
  • Handles more complex client issues and creates a solutions
  • Excellent time management, prioritizing, multi-tasking and communication skills.
  • Trains Cash Management Specialist I, coworkers and clients on the nuances of the online banking platforms
  • Identify process gaps and enhancements and collaborate with the supervisor in an effort to improve overall efficiency and quality.
  • Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position.
  • Responsible for compliance with applicable laws, rules and regulations impacting Cash Management services. 
  • Must adhere to the company’s core values.
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